Returns & Freight Policy
Returns
All returns require prior authorization.
- Please contact our team via our contact form or call 800-652-6630
- Custom tanks are non-returnable unless they are inspected and confirmed to have a defect in workmanship.
- Standard (non-custom) products may be returned if:
- The return is initiated within 30 days of delivery.
- The product is unused, uninstalled, and in original condition.
- A 15% restocking fee will apply.
- Return shipping is the customer’s responsibility.
- Refunds are processed after inspection and issued to the original payment method, excluding applicable fees.
Freight Damage
To protect your purchase, we recommend inspecting all shipments immediately upon delivery.
- If damage is visible upon delivery:
- Note it on the delivery receipt before signing for the shipment.
- Take clear photos of the product and packaging.
- File a damage claim directly with the freight carrier.
- If damage is concealed (not visible at delivery):
- Report the issue to AlumiTank within 48 hours of delivery.
- Email clear photos and order details to sales@alumitank.com.
Note: AlumiTank is not responsible for freight damage. Shipping claims must be filed with the carrier. However, we are happy to assist with documentation or questions during the process.
Frequently Asked Questions
How do tanks ship, and who pays for freight?
We typically ship LTL freight, and the customer is responsible for the freight charges — those are in addition to the cost of the tank and any other components on the order. For larger-volume orders we can provide truckload shipment quotes. If you'd prefer to use your own freight carrier, we can ship on your account instead.
Do you deliver to residential addresses?
Yes — we deliver to both businesses and residential locations. Residential deliveries cost more and are typically subject to a liftgate fee.
Do you ship internationally?
Yes, we ship worldwide through several carriers. International orders involve customs fees and longer transit times, and you'll need to provide your own customs broker. Contact our sales team for carrier options and timing.
What is your return policy?
All returns require prior authorization — contact our team at sales@alumitank.com or call 1-800-652-6630 before returning any item. Standard (non-custom) products may be returned within 30 days of delivery if they're unused, uninstalled, and in original condition. A 15% restocking fee applies, and return shipping is the customer's responsibility.
Can I return a custom tank?
Custom tanks are non-returnable unless they're inspected and confirmed to have a defect in workmanship.
How are refunds handled?
Refunds are processed after inspection and issued to the original payment method, excluding applicable fees.
My tank arrived damaged — what should I do?
Inspect every shipment immediately upon delivery. What you do next depends on whether the damage is visible or concealed.
If the damage is visible at delivery: note it on the delivery receipt before signing for the shipment, take clear photos of the product and packaging, and file a damage claim directly with the freight carrier.
If the damage is concealed (not visible at delivery): report it to AlumiTank within 48 hours of delivery, and email clear photos and your order details to sales@alumitank.com.
Who is responsible for freight damage?
Freight damage is the carrier's responsibility, so shipping claims must be filed with the carrier. AlumiTank is not responsible for freight damage, but we're happy to assist with documentation or any questions during the claim process.