Return & Freight Policy

Return & Freight Policy

✅ RETURNS

• All returns require prior authorization. Please contact our team at sales@alumitank.com or call 1-800-652-6630 before returning any item.
• Custom tanks are non-returnable unless they are inspected and confirmed to have a defect in workmanship.
• Standard (non-custom) products may be returned if:
  • The return is initiated within 30 days of delivery.
  • The product is unused, uninstalled, and in original condition.
  • A 15% restocking fee will apply.
  • Return shipping is the customer’s responsibility.
• Refunds are processed after inspection and issued to the original payment method, excluding applicable fees.

🚚 FREIGHT DAMAGE

To protect your purchase, we recommend inspecting all shipments immediately upon delivery.

• If damage is visible upon delivery:
  • Note it on the delivery receipt before signing for the shipment.
  • Take clear photos of the product and packaging.
  • File a damage claim directly with the freight carrier.
• If damage is concealed (not visible at delivery):
  • Report the issue to AlumiTank within 48 hours of delivery.
  • Email clear photos and order details to sales@alumitank.com.